Return and Refund Policy

At beroemde, we want you to shop with confidence. This return and refund policy explains how returns, exchanges, and refunds are handled.

1. Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return:

The item must be in the same condition as when you received it.

Unused, unworn, and with original tags (if applicable).

In the original packaging.

With proof of purchase.

2. How to Start a Return

To initiate a return, please contact us at:
service@beroemde.com

If your return request is approved:

We will provide you with a return shipping label.

You will receive detailed instructions on how and where to send your package.

Important:

Items sent back without a prior return request and approval cannot be accepted.

If you have any questions regarding returns, you can contact us at any time at service@beroemde.com.

3. Damages & Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, please contact us immediately so that we can evaluate the issue and make it right. 4. Exceptions / Non-returnable items

Certain items are excluded from returns, including:

Perishable goods (such as food, plants, or flowers)

Custom-made or personalized products

Personal care products (such as cosmetics or hygiene items)

Hazardous materials, flammable liquids, or gases

Original shipping costs

We also do not accept returns of:

Discounted items

Gift cards

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

5. Exchanges

The fastest way to get the item you want is to:

return the original item.

Once the return has been accepted, place a new order for the replacement item.

6. European Union – 14-day right of withdrawal

If your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days without giving a reason.

Conditions:

The item must be unused, unworn, and have its tags attached.

It must be in its original packaging.

Proof of purchase is required.

This right applies independently of the standard 30-day return period.

7. Refunds

Once we have received and inspected your return, we will notify you of the status of your refund.

Upon approval:

Refunds will be issued via your original payment method.

Please note that processing the refund may take up to 10 business days.

Your bank or credit card provider may require additional time to post the credit.

If more than 15 business days have passed since your refund was approved, please contact us at service@beroemde.com. 8. Return address

Before shipping the items, you need a return label provided by beroemde.